Task Area 5 – IT Operations and Maintenance
The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
1. Operational Support2. Software Maintenance and Upgrades
3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
4. Infrastructure Management Services (IMS)
5. Configuration Management
6. Network/Hardware Support
7. Help Desk/IT Support
8. Resource Management
9. Backup and Recovery Management
10. Installation, Configuration, and Tuning
11. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
12. System Management
13. IT Training
14. IT Operation and Maintenance Planning
15. Data Quality Management
16. Transformation Services
17. Continual Service Improvement
18. Balanced Scorecard for Operations
19. IT Infrastructure Optimization