Task Area 8 – Digital Government
The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government inter-agency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
1. Data Warehousing and Data Mining2. Business Intelligence
3. Web Development and Support
4. Electronic Commerce and Electronic Data Interchange
5. Customer Relationship Management
6. Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
7. IT–Enhanced Public Relations
8. IT Strategic Planning
9. Records/Document Management
10. Business-to-Government (B2G) Solutions
11. Communications Management
12. Accessibility Services (508 and 504 compliance)
13. Automated Abstraction, Taxonomies, and Ontologies
14. Deep web and federated searching
15. Computational linguistics and machine-based translation
16. Telecommuting Support Services
17. Interactive Marketing